Frequently Asked Questions

We specialize in boutique fine jewellery featuring natural diamonds, including rings, necklace sets, pendant sets, bracelets, and bespoke creations.

Yes. We exclusively offer carefully selected natural diamonds known for their exceptional beauty, brilliance, and quality.

Absolutely. Our bespoke jewellery service allows you to create a one-of-a-kind piece tailored to your style, occasion, and preferences.

Production time varies depending on the design and complexity of the piece. Our team will provide an estimated timeline during your consultation.

Yes. We provide professional jewellery repair and maintenance services to help restore your treasured pieces.

Yes. We offer complimentary pick-up and drop-off services for our regular customers within eligible service areas.

Yes. We proudly ship across the UAE and worldwide using trusted shipping partners.

Orders within the UAE typically arrive within a few business days, while international delivery times vary depending on the destination.

Eligible jewellery may be returned within 30 days of delivery, provided it meets our Return Policy. Bespoke and personalized pieces are generally non-returnable.

You can use our Ring Size Guide available on our website or visit our boutique for professional sizing assistance.

Store your jewellery separately, avoid exposure to harsh chemicals, and clean it gently with a soft cloth. We also offer professional cleaning and maintenance services.

You can visit us at: Opp. Gold Centre, Moram Building, 1st Floor, Shop No. 3, Gold Souq, Deira, Dubai, UAE.

You can reach us through:
Phone: +971 50 727 6185
Email: hello@orahstarjewels.com

Walk-ins are always welcome. However, we recommend scheduling an appointment for bespoke consultations to ensure dedicated assistance.

Orah Star Jewels offers a personalized boutique experience with natural diamonds, bespoke jewellery, exceptional craftsmanship, and dedicated after-sales care, creating jewellery that's uniquely yours.