CUSTOMER CARE

Return Policy

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At Orah Star Jewels LLC, we want you to shop with complete confidence. If you are not entirely satisfied with your purchase, we're here to help.

Eligibility

  • Returns are accepted within 30 days of the delivery date.
  • Items must be unused, unworn, and returned in their original condition with all original packaging, certificates, and invoices.
  • Products showing signs of wear, alteration, or damage caused after delivery are not eligible for return.

Non-Returnable Items

  • Bespoke or custom-made jewellery
  • Personalized or engraved items
  • Gift cards (if applicable)

Unless the above items arrive damaged or defective.

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HOW IT WORKS

Return Process, Refunds & Exchanges

1

Return Process

To initiate a return, please contact our customer support team with your order details. Once your return request is approved, you will receive further instructions for shipping your item.

2

Refunds

After inspection and approval, refunds will be processed to the original payment method. Processing times may vary depending on your payment provider.

3

Exchanges

Eligible items may be exchanged subject to product availability.

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Need help with a return or exchange? For any assistance, please contact our customer support team.

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